Shopping cart

Summary 0,00 zł
0%

Spend 250,00 zł more to get free shipping

View cart Go to summary
Strona główna / Service

Service

Professional service for your aquarium

Our service is comprehensive assistance for owners of aquariums. We will tailor the scope of services to your needs, and you will gain certainty that your underwater world is in the best hands.

Schedule an appointment now
About us
Why is it worth it?

Why should you use our service?

<h6>Complete comfort and peace of mind</h6>
Complete comfort and peace of mind
<h6>Professional aquarium care</h6>
Professional aquarium care
<h6>Safe and environmentally friendly measures</h6>
Safe and environmentally friendly measures
<h6>Tailored to your needs</h6>
Tailored to your needs

Step by step

How does it work?

In order to prepare a quote, please send us an inquiry via our contact form containing the following information.

Schedule an appointment now

You choose needs

You select what your aquarium needs – from cleaning to diagnostics or a comprehensive tank restart. Based on your answers, the system will suggest the ideal service package.

You receive a customized package

Every registered customer automatically participates in the loyalty program and can collect points.

You provide the details and the date

Enter your details, the location of the aquarium, and your preferred date. You can also add comments or questions—we will adapt to your needs.

We confirm and we’re coming.

You will receive confirmation of your appointment and contact details for the specialist. On the agreed date, we will arrive fully equipped to take care of your tank from A to Z.

Partner logo

How to get there

Zone access

We offer aquarium services with travel to the customer – within the city and surrounding areas. Our specialists arrive on site with all the necessary equipment, so they are ready for any eventuality.

Transportation price list:

Within a 10 km radius of the store – no additional fees

outside the zone

Longer distances

PLN 1 gross for each additional kilometer
Maximum service distance: up to 70 km (further distances subject to individual arrangements)
Select the needs of
your aquarium
Contact details and
location
Tailored package and
preliminary quote
Summary and submission
of the application

Appointment form

Select the services you're interested in. Based on your choices, we'll propose the best service package tailored to your needs.

Cooperative mode

Number of reported aquariums

Aquarium 1

Tank type

?
?
?

Purpose of reporting

Scope of expected activities

Other needs

Contact details and location

Provide your contact details and the address where the aquarium is located.

Contact information

Address and location of the aquarium

Photo of aquarium (optional)

You can attach a photo of your aquarium, which will help us better assess the scope of work.

Additional notes (optional)

Tailored package and initial quote

Based on the information provided, we have tailored service packages individually for each registered aquarium.

Order summary and confirmation

Please check the accuracy of your data before ordering the service.

Contact information

Aquarium Summary

Cost summary

Note: The final price may vary after the service technician assesses the condition of the aquarium.

Instructions for preparing for the visit

  1. Provide easy access to the aquarium from the front and top.
  2. Unplug any electrical devices that may be in the way (external lights, covers).
  3. Prepare buckets or containers for water (if you have them).
  4. If possible, prepare the water for replacement in advance (let it stand, treat it).
  5. Protect the area around the aquarium from possible splashes.
  6. Prepare a list of questions or concerns you would like to discuss with the service technician.

FAQ

Frequently
asked questions

We have gathered key information here to help you quickly find the answers you need and dispel any doubts. If you still cannot find the information you need, please write to us and we will be happy to help!

What is the delivery time?

Expand

Shipping and order fulfillment for plants and animals takes place from Monday to Wednesday until 11:00 a.m. Orders placed on other days of the week will be processed the following week. For other products, shipping and order fulfillment take place from Monday to Thursday until 11:00 a.m. to ensure delivery within the same week. We do not ship animals via parcel lockers!

Do I need to create an account to place an order?

Expand

No, you can place an order as a guest – no registration required. However, we recommend creating an account to access your order history, enjoy faster service, and take advantage of special offers available only to registered customers.

What should I do if the package arrived damaged?

Expand

Jeśli paczka została uszkodzona w transporcie, prosimy o niezwłoczny kontakt z naszym zespołem oraz wykonanie zdjęć opakowania i zawartości. Umożliwi nam to szybkie zgłoszenie reklamacji do firmy kurierskiej i jak najszybsze rozwiązanie sprawy – w tym wymianę towaru na nowy.

Is my data secure?

Expand

Yes, we take care of the security of your data in accordance with applicable law. We use SSL certification and do not share your data with third parties without your express consent.

Where can I track the status of my order?

Expand

After placing your order, you will receive a confirmation email with information about the next steps in the process. If you have any additional questions, you can contact us directly via the form or by phone.