Information
Delivery and payment
We deliver orders within Poland using reliable courier companies. Each shipment is carefully packed to ensure it reaches you in perfect condition.
Shipping
Shipping and fulfillment of orders for plants and animals takes place from Monday to Wednesday until 11:00 a.m. Orders placed on other days of the week will be processed the following week. For other products, shipping and order fulfillment take place from Monday to Thursday until 11:00 a.m. to ensure delivery within the same week. We do not ship animals via parcel lockers!
Delivery costs
| Delivery | Delivery time | Payment method | Order amount | ||
|---|---|---|---|---|---|
| from 0 to 200 PLN | from 200 to 250 PLN | above 250 PLN | |||
 Inpost Parcel Locker |
1–3 business days | Prepayment | 15,99 zł | 12,99 zł |  For free! |
| Cash on delivery | 19,99 zł | 16,99 zł | For free! |
||
 Inpost Courier |
1–3 business days | Prepayment | 21,99 zł | 18,99 zł | 6,99 zł |
 Personal collection |
1–3 business days | Prepayment | For free! |
For free! |
For free! |
| Cash on delivery | For free! |
For free! |
For free! |
||
Door to Door option
The Door to Door service includes personal delivery of your order to the address you specify within a radius of up to 30 km from the store, within 1–3 business days. With the express option, same-day delivery is available for orders placed before 4:00 p.m. The cost of the service depends on the distance and type of delivery (standard/express). Detailed rules for the Door to Door service can be found in the store’s Terms and Conditions.
| Distance from the store | Standard delivery | Express delivery | Free delivery |
|---|---|---|---|
| up to 5 km | 15,99 zł | 34,98 zł (+19,99 zł) | for orders ≥ PLN 500 |
| 5–10 km | 24,99 zł | 44,98 zł (+19,99 zł) | for orders ≥ PLN 500 |
| 10–20 km | 34,99 zł | 54,98 zł (+19,99 zł) | for orders ≥ PLN 1,500 |
| 20–30 km | 44,99 zł | 64,98 zł (+19,99 zł) | for orders ≥ PLN 1,500 |
Payments
We care about your convenience and security when shopping in our store, which is why we offer various payment options. Choose the one that best suits your needs.
Online payments
Przelewy24
Przelewy24 is a fast and secure online payment method that allows you to pay for your order immediately without leaving your home. The system supports most Polish banks, so you can easily make a transfer from your account. Select Przelewy24 when finalizing your order to enjoy express payment processing.
Online payments
PayNow
PayNow is a convenient and fast online payment service offered by mBank, allowing you to pay for your order instantly. The transaction takes place in a secure environment, without the need to provide additional data. By choosing PayNow, you gain immediate payment processing and complete shopping convenience.
Traditional Payment
Bank transfer
A bank transfer is a traditional form of payment that allows you to make a transfer to our account yourself after placing your order. This gives you full control over the transaction and allows you to complete it at any time via online or branch banking. Your order will be processed immediately after the payment is credited to our account.
Traditional Payment
Payment in a brick-and-mortar store
Payment in a brick-and-mortar store allows you to pay for your order in person when you pick up your goods at our location. This is a convenient solution if you want to see the product in person before making a payment. Just visit our store and pay for your order in cash or by card on the spot.
Additional packaging services
Better Shipment Protection – Thermal Insulation Protection
We make sure that your shipments are as well protected as possible for shipping. Standard packaging provides sufficient protection for plants and animals, as long as the outside temperature does not fall below 10°C.
To increase the safety of the contents, we offer additional thermal insulation.
The cost of this service is PLN 25.
We particularly recommend this option when purchasing animals and plants, especially during the winter. It involves a completely different method of packaging, in which the package consists not of cardboard, but of a thermally insulated styrofoam box and a heat pack. Thanks to this combination, the contents of the package will not freeze. The heat pack generates heat, and the styrofoam box provides tight insulation that keeps the heat inside.
Packaging and shipping conditions for product groups
To ensure the safety of shipped products and avoid damage, we do not combine specific product groups in one package as a standard practice. In such cases, goods are shipped separately in a dedicated shipment.
We do not combine the following groups in one package: lighting, substrates, decorations, aquarium animals.
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Lighting, most often made of glass, could be damaged when in contact with heavy materials such as substrates or decorations.
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Animals require special packaging, and combining them with other products could pose a threat to their safety.
Other products can be combined in one shipment, provided that they do not exceed the maximum dimensions and weight specified for the given delivery method.
If your cart contains products from groups that cannot be shipped together, the system will automatically calculate the appropriate number of packages and add the cost of an additional shipment depending on the selected form of transport (e.g., parcel locker, courier).
Aquariums
Due to the high risk of damage during transport, aquariums are normally only available for personal collection. Even when carefully secured, glass remains extremely susceptible to damage, which is why we avoid shipping them by courier.
New – Door to Door service
If you choose door-to-door service, all products in your shopping cart—including aquariums—can be delivered in a single shipment, regardless of their type. This means that there are no restrictions on combining different product groups.
The door-to-door service is available within a radius of up to 30 km, in accordance with the terms and conditions of this form of delivery.
Procedure in case of damage to the shipment
Sometimes, the contents of a shipment may be damaged during transport. To effectively report and resolve a problem related to a damaged shipment, follow the procedure below. Procedure in case of damage to a shipment:
Checking the shipment upon delivery
Thorough inspection:
The recipient should thoroughly inspect the condition of the packaging upon receipt of the shipment. If any external damage to the packaging is noticed, immediately ask the courier to draw up a damage report.
Courier’s obligation:
The courier is obliged to wait for the damage report to be drawn up if you report damage upon delivery.
The importance of the damage report
Documentation:
The damage report is a key document in the complaint process. It forms the basis for claiming compensation from the courier company or store. Without the report, the complaint may be rejected, as the lack of documentation makes it virtually impossible to have the complaint upheld.
Documenting damage:
Drawing up a report allows you to clearly document that the damage occurred during transport and not as a result of use after delivery.
Damage documentation
Photos:
Take photos of both the damaged packaging and the product itself, if it is also damaged. Photographic documentation supports your claim.
Damage report:
If a damage report was drawn up upon delivery, keep a copy of it. This is necessary for the complaint to be processed.
Damage report
Contact customer service:
Contact our store’s customer service within 24-48 hours of receiving your shipment to report the problem. Provide your order number, describe the damage, attach photos, and include a copy of the damage report.
Complaint handling
Verification of your request:
Our customer service team will verify your request based on the information you provide. If necessary, we will contact you to obtain additional information.
Decision:
After reviewing your request, you will be notified of the decision. Depending on the situation, you may receive:– A replacement product.– A refund.– Another solution agreed upon with customer service.
Return of damaged goods
Return instructions:
If a decision to return the goods is made, we will instruct you on how to send back the damaged product. The store will cover the return shipping costs.
Attention!
No protocol
If you find damage to the shipment but do not write a report, you will not be able to file a complaint later or expect compensation for the damage.
Receipt of delivery
Upon signing for receipt of the parcel without any reservations, the right to complain about the service and claim compensation expires, unless the packaging shows no signs of damage but its contents are damaged. In this case, the damage to the contents of the parcel must be reported to the courier company within 7 days of receipt of the parcel.
Procedure after delivery
If you do not notice any irregularities upon delivery, you can:– Write the report yourself and send it online.– Instruct the courier company to arrange for a courier to visit you at a later date to write the damage report. The deadline for such a report is 7 days from the date of delivery.