FAQ
Frequently
asked questions
In this section, you will find answers to the most frequently asked questions related to shopping in our store, customer service, delivery, and individual aquarium projects.
We have gathered key information here to help you quickly find the answers you need and dispel any doubts before making a purchase. If you still cannot find the information you need here, please write to us and we will be happy to help!
Get in touch with us
What is the delivery time?
Shipping and order fulfillment for plants and animals takes place from Monday to Wednesday until 11:00 a.m. Orders placed on other days of the week will be processed the following week. For other products, shipping and order fulfillment take place from Monday to Thursday until 11:00 a.m. to ensure delivery within the same week. We do not ship animals via parcel lockers!
Do I need to create an account to place an order?
No, you can place an order as a guest – no registration required. However, we recommend creating an account to access your order history, enjoy faster service, and take advantage of special offers available only to registered customers.
What should I do if the package arrived damaged?
If the package has been damaged during transport, please contact our team immediately and take photos of the packaging and contents. This will enable us to quickly file a complaint with the courier company and resolve the issue as soon as possible, including replacing the goods with new ones.
Is my data secure?
Yes, we take care of the security of your data in accordance with applicable law. We use SSL certification and do not share your data with third parties without your express consent.
Where can I track the status of my order?
After placing your order, you will receive a confirmation email with information about the next steps in the process. If you have any additional questions, you can contact us directly via the form or by phone.